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    Service support

    As the country's large iron and steel enterprise, HBIS Tangsteel has a strong technical services team and a complete customer service support ing system, which can provide users with a full range of early intervention, the using guidance and after-sale tracking service.

    HBIS Tangsteel Marketing and Technical Services team has more than 200 professional and technical personnels, which includes 3 chief experts, 6 professional experts, 12 staff with Doctor degree, 42with  Master degree, and established a state-level enterprise technical center with complete function of scientific research, new product development and promotion, product standards setting, technical quality management, after-sales service with high efficiency. It built the research room of iron making, rolled steel, hot rolling plate, cold rolling plate, long products, plates, stainless steel, technical testing professional research, which provides users with comprehensive technical services from pre-sale, sale,  and after sale.

    High-quality scientific and technological team is the fundamental driving force to promote technological innovation, but also the core of goods and services. HBIS tangsteel Steel has been committed to the improvement of personnel training mechanisms and to strengthen the evaluation and quantitative evaluation to comprehensively improve the quality of scientific and technical personnel. The company now has more than 4,000 professional and technical personnels, which including 6 chief experts, 100 professional experts, among them 31Doctors and Masters enjoy expert treatment with more than 3,800Masters and Bachelors.

    In addition, HBIS Tangsteel’s Postdoctoral workstation has officially launched in January, 2001. With the spirit of "an appropriate scale, and steadily promotion" the development ideas, it has recruited eight Doctors to the company and engaged in research and development work, 5 of them has worked out of the station , 3 still in the workstation . They totally undertaken 8 research projects when working in postdoctoral station. High-quality scientific and technological personnel provides a strong guarantee for products and services.

    HBIS Tangsteel’s marketing service system covering early product development, the useing guidance and follow-up service tracking. In the early customer’s product development stage, HBIS Tangsteel dispatch professional and technical experts and teams to produce tailored made products. In the use phase, our customer representatives to provide the  timely and effective technical support services, and timely feedback product information, and to improve the product performance.

    After-sale service procedures




    Quality objection settlement procedure (domestic)

    1.Customer claims
    2.Acceptance and registration by the sales company(branch)
    Sales Company(branch) will accept and register the claims after communicating with customers and confirming what they claim. Upon the acceptance and registration, Sales Company will put the information into the CRM system and inform the Marketing Department the claims. Under special circumstances, such as those that cannot be regarded as quality objection, Marketing Department and Sales Company can agree to investigate and then to accept customers’ claims.
    3.Investigation Unit organized by Marketing Department
    Upon the day Marketing Department receives the information from Sales Company(branch), Marketing Department notices Department of Production and Manufacture or Technical Centre and starts internal investigations and organizes an on-site investigation unit.
    4.On-site investigation and object confirmation
    Investigation unit carries out on-site investigation and object confirmation, and then start joint sampling after initial communications with customers.
    5.Physical and chemical properties inspection
    Samples will be sent to qualified Testing Department for arbitration that is recognized by both sides. Testing results shall be reported to Marketing Department.
    6.Marketing Department’s negotiations with customers
    Based on Internal Quality Objection Investigation Report made by Department of Production and Manufacture or Technical Center, and on Inspection Report, Marketing Department carries out business negotiations with customers.
    7.Confirmation and settlement of Quality Object results

    Quality objection settlement procedures (for exported products)

    1.Customer claims
    2.Acceptance and registration by International Trade Company
    International Trade Company collects necessary pictures or products that are controversial, accepts the quality objection when the requirements for acceptance are sufficient, and then reports the materials to Marketing Department.
    3.Investigation Unit organized by Marketing Department
    Upon the day Marketing Department receives the information from Sales Company(branch), Marketing Department notices Department of Production and Manufacture or Technical Centre and starts internal investigations and organizes an on-site investigation unit.
    4.On-site investigation and object confirmation
    Investigation unit carries out on-site investigation and object confirmation, and then start joint sampling after initial communications with customers.
    5.Physical and chemical properties inspection
    Samples will be sent to qualified Testing Department for arbitration that is recognized by both sides. Testing results shall be reported to Marketing Department.
    6.Marketing Department’s negotiations with customers
    Based on Internal Quality Objection Investigation Report made by Department of Production and Manufacture or Technical Center, and on Inspection Report, Marketing Department carries out business negotiations with customers.
    7.Confirmation and settlement of Quality Object results


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